Monthly compliance statistics - 30 November 2017


Graph 1 shows 33% of complaints received in the last 13 months have been referred to a Complaints Assessment Committee (CAC) for resolution, 30% have been resolved by consumer information, 25% by compliance advice, 3% through resolution between parties and 9% withdrawn. 

Graph 1: Complaint Outcomes

Graph 2 shows in the last 13 months 32% of cases referred to a Complaints Assessment Committee have resulted in a decision of unsatisfactory conduct or to lay a charge with the Real Estate Agents Disciplinary Tribunal (READT).  49% have resulted in a decision of no further action.

Graph 2: Complaints Assessment Committee decisions

Graph 3 shows that the majority of complaints are made by the seller (25%) and the buyer (24%). 12% of complaints are made by other licensees.

Graph 3: Complainant categories 

Note: Due to changes in the REAA database we are now reporting on the closed complaint. Previously we reported on the initial response to the complaint (sometimes there is more than one response to a complaint during the process). This change better reflects the volume of complaints received. 

Tribunal activity

As at 30 November 2017 there were 27 open appeals and 14 open misconduct charges waiting to be heard by the Tribunal.​

Graph 4 shows the outcome of all appeals since the REAA started in November 2009. The graph includes appeals of Complaints Assessment Committee and Tribunal decisions and licensing decisions made by the Registrar.​​

Graph 4: Appeal outcom​es since the REAA started​

Graph 5 shows the outcomes of misconduct charges laid by the REAA with the Tribunal since we started in November 2009. The majority of charges (88%) laid by REAA result in a disciplinary finding against the licensee.

Graph 5: Tribunal outcom​es since the REAA started​

Court activity

There is currently one matter in the District Court.