Complaints Assessment Committees

Complaints Assessment Committees make decisions on complaints referred to them by the Real Estate Agents Authority.

​Read our What happens when a Complaints Assessment Committee decides to investigate a complaint? Information Sheet ​(.pdf 47KB)

Complaints Assessment Committees are independent

Complaints Assessment Committees are independent judicial panels that make decisions on complaints referred to them by the Real Estate Agents Authority (REAA).
 
Complaints Assessment Committees have three members - a lawyer, someone from the real estate industry and a consumer advocate.
 

Complaints Assessment Committees can make a number of decisions

A Complaints Assessment Committee can make the following decisions about a complaint:
  • a finding of no further action
  • investigate the complaint further
  • ask you and the agent to consider using an alternative dispute resolution process e.g. mediation, conciliation or negotiation.
  • a finding of unsatisfactory conduct
  • lay a charge of misconduct to be heard by the Real Estate Agents Disciplinary Tribunal 
  • refer the matter to another agency e.g. the Police or Commerce Commission

Complaints Assessment Committees can make a number of orders

If the Complaints Assessment Committee finds that the behaviour of the agent was unsatisfactory conduct, it can make one or more of the following orders:
  • censuring or reprimanding the agent
  • requiring the agent to apologise
  • requiring the agent to undergo further training or education
  • ordering the agent to reduce, cancel or refund fees or fix an error or omission
  • fining the agent up to $10,000 if an individual or $20,000 if a company
  • ordering the agent to pay costs
The Complaints Assessment Committee may ask your opionion on what orders they should make against the agent. They will consider this when making a decision about orders.  

Find out more about this in our Making a Submission on Orders Information Sheet​ (.pdf 270KB).

Complaints Assessment Committees can lay misconduct charges

If the Complaints Assessment Committee thinks there are reasonable grounds to believe misconduct may have occurred then it will refer the complaint to be heard by the Real Estate Agents Disciplinary Tribunal.
 
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Glossary