Working with real estate agents

Buyers and sellers have choices about the agents they choose to deal with. It is important to check that an agent is licensed and whether they have had any complaints upheld against them.

​Selecting an agent

Sellers

You can contact as many agents as you like for an appraisal of your property before you decide who to list with. If there is a specific agent you would like to use you can contact them directly.

Buyers

You do not have to deal with the agent a property is listed with. You can contact any agent from the agency the property is listed with and ask to deal with them.

Contacting an agent

We maintain an online public register, including contact details, of all licensed real estate agents in New Zealand. You can search the public register on this website.

The agent always works on behalf of the seller

The real estate agent always works on behalf of the seller of a property and is paid by the seller when the property sells. However, they have an obligation to treat the buyer fairly.

Always check that any agent you are planning to deal with is licensed, even if you know them

It is illegal to carry out estate agency work without a licence and people have been prosecuted for doing it. If you deal with an unlicensed person you will not be able to seek redress through us if things go wrong.

Search our online public register to check if an agent is licensed.

Check if an agent you are planning to deal with has had any complaints upheld against them

Before dealing with a real estate licensee you should check if they have had any complaints upheld against them. We maintain an online public register of licensed real estate agents that includes details of any complaints upheld against them.

More information about what to expect from a real estate agent

Read more about the behaviour you can expect from real estate agents. ​

Glossary