You may browse and access information contained within the website without providing any personal information. Where you voluntarily provide personal information (for example, though online forms, email requests, or social media) we will use that information only for the purpose for which you provide it and for the purpose of detecting abuse of this website.
The information available on or through this website is intended to provide general information to the public. We may change, delete, add to, or otherwise amend information contained on this website at any time, without notice.
While we have taken all reasonable measures to ensure the quality and accuracy of the information on our website, we make no warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, correctness, completeness or use of any such information, nor represent that its use would not infringe on privately owned rights.
Nothing contained on this website is, or shall be relied on as, a promise or representation as to the past or future by the New Zealand Government or us.
The content of this website should not be construed as legal, business or tax advice and we recommend users of this website should take advice from a qualified professional before undertaking any action following information received from this website.
Any reference to any specific commercial product, process, or service by trade name, trademark, manufacture, or otherwise does not constitute an endorsement, recommendation, or favouring by the New Zealand Government or us.
Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.
Unless otherwise stated, the information available on or through this website is protected by copyright. Such information may be reproduced, free of charge, for personal or in-house use without further permission. Where any material from this site is used in any context, it must be sourced to the website of the REAA and state the date of publication.
Requests and inquiries concerning the reproduction of information on this website for any purpose other than personal or in-house use should be directed to us.
For convenience and informational purposes only, this website provides links to other websites. These other sites may contain information that is the copyright of third parties and subject to restrictions on reuse. Permission to use copyrighted materials from other websites must be obtained from the copyright owner and cannot be obtained from the REAA.
We may provide you access to our Licensee Portal via a RealMe login which enables us to manage secure access to the services on our site.
You are responsible for keeping your RealMe user name and password confidential. We will consider any activity on our site from your RealMe user name and password to be made by you.
By using our services, you agree that you will:
- notify us immediately if you know, or have reason to believe, that there has been, or is about to be, a fraudulent or other unlawful use of our services;
- confirm the information you provide us is true and correct before submitting your information.
For the protection of others, we may suspend or disable your access to our services without notice if we consider:
- such action is necessary to maintain the integrity or security of our services or any organisation or person;
- the account is being misused or has otherwise been compromised; or
We have official profiles on two social media sites: Twitter, and LinkedIn. You can follow us on Twitter or LinkedIn to stay up-to-date with the latest information from us.
We use social media as a way to communicate and engage with the community and those interested in the work we do.
Communications via Social Media
If you follow us on Twitter, you can potentially receive several tweets a day. If you follow us on LinkedIn, you can expect several updates a week.
Our tweets, posts and updates may include a wide variety of information about our work including media releases, recruitment information, promotion of our services, consumer information, some complaint decisions, and retweets.
We may follow organisations and individuals on Twitter who are relevant to the us. We will not usually follow individuals; however, we may do so temporarily to allow direct messages.
We will attempt to answer your questions; however, we can’t enter into political discussions or discuss specific cases or complaints. Where we have published a decision about a specific case or complaint, we will provide a link to information published in REAA's decisions database.
Retweets, @mentions, commentary, #hashtags, and third party content
Like all users, we sometimes use #hashtags. We may retweet, @mention, or post information by other Twitter users for the interest and information of our followers. Please refer to our Disclaimer and Copyright terms regarding your use of such third party content.
Our social media accounts are monitored. We normally monitor our accounts between 8.30am – 5pm on working days, but may choose to monitor our account more regularly at times.
We aim to respond to all questions within one working day however we can't guarantee we will be able to reply individually to every post. If you have an urgent query, please contact us directly.
If you have any questions, please call us on 0800 367 7322 or (04) 471 8930 or email us at email@example.com.